How we work together.

The terms of engagement for the studio. A template, finalised per engagement and signed with the quote.

1. 01

   Engagement Selective

   We take one engagement at a time, by selection. Work begins once scope and terms are agreed in writing.

2. 02

   Scope Defined

   Each project is defined by a written scope: objectives, deliverables, and the outcome we optimise for. Anything beyond it is a separate conversation.

3. 03

   Fees Fixed

   Quoted as a fixed engagement fee against scope, never by the hour. A deposit secures the dates; the balance follows agreed milestones.

4. 04

   Timeline & revisions Bounded

   Phases carry defined review points and a bounded set of revisions — enough to get it right, structured to keep momentum.

5. 05

   Ownership On completion

   On final payment, ownership of the delivered work transfers to you. The studio retains the right to show the work unless agreed otherwise.

6. 06

   Confidentiality Discreet

   Unreleased work is held private. We are glad to work under your NDA; discretion is part of the service.

7. 07

   Downpayment Non-refundable

   Projects begin with a 50% downpayment. It confirms your place in the schedule and covers the opening phase. It is non-refundable: once research, planning, design or development has begun, those hours cannot be recovered. Cancelling after kickoff does not entitle you to a refund.

8. 08

   Responsibilities & deadlines On time

   Timelines depend on both sides: content, feedback, approvals and access arrive on time. If required materials or approvals are not received within 5 business days of the agreed date, the project is placed on hold and resumes once everything is submitted. Resuming displaces other work, so a rescheduling fee applies and a new timeline is issued. If nothing is received within 30 days of the pause, the engagement is considered void; work completed to that point is retained and no refund is issued, including the downpayment.

9. 09

   Final payment & delivery Before handover

   The remaining 50% is due on completion, before the final deliverable is handed over or published. Access to the code, store or assets is granted once full payment is confirmed.

10. 10

    Scope changes Quoted separately

    Work is scoped and quoted against the brief agreed at kickoff. Anything outside it is treated as separate work and quoted accordingly. Out-of-scope work does not begin without written confirmation.

11. 11

    Revisions Consolidated

    Each project includes the number of revision rounds set out in your quote. Revisions are submitted as a single consolidated list, not in stages. Additional rounds are billed at the standard hourly rate of $75.